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When is the best time to call a customer
To improve the brand value or sales in your business, it is essential that you learn about calling the customers. Every business should try to contact the customers to get their attention to their services. Instead of waiting for an opportunity to arrive, you should try to call them to leave a significant impact. Exploring the customers, sending customized messages is impactful, but when you compare it with calling them, then it will surely provide you much better results. If you want to call a customer, then you should know about the best day and time to improve the chances of success. After a lot of research, the data from thousands of customers and clients were processed to find out information about the best time to call. It does not mean that you will always get success with the calls, but it will significantly improve your chances. You need to understand that it will be hard to get 100% success when calling a customer, as everyone has a busy schedule, so you might not get enough time to contact them. When you call the customer, then you will be able to achieve great results with minimum input.
Which is the best day to make the calls?
First of all, you need to understand the right day to call a customer to promote or sell your products. Engaging a customer when they are in a convenient time slot makes it easier for you to explain to them about the services that you are offering to them. In most countries like the UK, the USA, and India, the end days of the week, Saturday and Sunday are off. So you should try to avoid calling the customers on their holiday as they will be annoyed and won’t take your calls. On Monday, no person has a good mood due to work stress and problems, so it is another day you should avoid.
Now, Tuesday to Thursday slot is open, and the research shows that Wednesday is the best day to contact the customer. You should try to call a customer on Wednesday and Thursday to pitch your ideas and services to them. Another thing the research shows was that you should avoid calling people during the second half of Friday. It is because most people are already in the mood for the weekend and tend to avoid such calls. So these are the days that you need to focus and avoid to get better results.
The best time for you to call a customer
Another thing that you need to take care of before you call a customer is the time. You cannot just call someone in the morning as they might be busy. So you must find out about the right time to get in touch with a customer. The working hours in any company is from 7 am to 7 pm in most countries, and you have to call the customer at a time when they can talk to you. Avoid making calls during lunchtime as it is said to be the least responsive time of the day.
The best time to contact a customer is said to be between 4 pm & 5 pm as they are free during this time. Most people working in a company have finished their work until this time, and they are just waiting for the office time to be over. So you can call them during this time as the customers do not have any work. Another great time to call a customer is from 11 am and 12 pm, which gets more response. It might be due to the factor that they are in a fresh mood and managing their work.
Response time to the customers
One of the essential things for any business at present is their response time. If you do not get in touch with the customer in their first try, then you might lose them. In research, it was shown that most people get their services from the company that they contact on the first try. To make a name for your company, you need to have a response time of fewer than 5 minutes. It is very hard, but you need to do it to get better results. Any response to a customer that takes more than 5 minutes means that you will see a sudden decline in the sale.
Be Persistent with the calling
Many people will say that the sales representative was persistent, but if you cannot convince a customer on the first try, you should try multiple times. When a follow back call is not made to the customer, then it might mean that you lose the customer. It is essential to make multiple calling attempts before you give up on any client. The more you contact a customer says they are interested in your services.
So you need to remember all these things to get a great response when you call a customer. Such things are necessary to get better results and make your business successful.
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